Where are you based?

We operate from San Diego, CA and Williamstown, MA.

 

Do you accept orders placed outside the U.S.?

We ship worldwide!

 

How long will it take to receive my order?

U.S. customers- please allow up to 2 days to process your order and 3-8 business days for shipping. International customers- please allow up to 2 days to process your order and 10-20 days for shipping. If for any reason shipping requires an additional delay, we will contact you via email as soon as possible.

 

Can I change my order/information after my order has been placed?

All purchases are final, so please be sure to review your order carefully before submitting a payment. We cannot be held liable for packages lost in the mail due to incorrect shipping information provided by the customer. Once we ship your package, we can no longer revise any incorrect information. If you would like to revise your shipping information within 48 hours of placing your order, please email us at info@lovetokki.com as soon as possible and we'll do our best to accommodate you.

 

I'm interested in purchasing an item but it's out of stock. How long will the restocking period be?

Popular products will be restocked within 14-20 days, while some products may be permanently retired. To request an out-of-stock product, feel free to contact us and we'll restock it faster!

 

Why does the size listed on the product I received different from the size that I ordered?

We list U.S. sizes on the store, but some sizes listed on clothing run by Asian sizing standards. Asian sizes may sometimes run smaller than U.S. sizes,  so we scale the categories accordingly. The size you ordered should correspond to the measurements listed on our size chart. 

 

Do you accept concealed cash?

    If you'd like to place a concealed cash order, please email us at info@lovetokki.com for more information. 

 

Didn't find the answer you need? Feel free to send us an email at info@lovetokki.com and we'll get back to you as soon as possible!

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